Terms & Conditions

These are the Terms & Conditions for Carol Nourse Websites and Technical Support, a trading name of C N Business Services Ltd.

These Terms outline how I work with clients to ensure clear expectations and a professional, transparent working relationship.

1. Scope of Work

All projects, retainers, and ad-hoc tasks are confirmed in writing by email before work begins. The confirmation will set out the nature of the work, estimated time required, and agreed fee or hourly rate.

2. Communication

All communication should be by email unless otherwise agreed. Meetings or calls can be arranged by appointment.

3. Fees and Payment

  • Invoices are issued monthly in GBP unless otherwise stated.

  • Payment is due within 30 days of the invoice date.

  • Late payments may result in work being paused until payment is received.

  • For new clients or fixed-price packages, payment may be requested in advance before work begins.

4. Confidentiality and Data Protection

All information shared by clients is treated as strictly confidential and used only for the purpose of completing the agreed work.

C N Business Services Ltd complies with UK GDPR standards for data protection and is registered with the Information Commissioner’s Office (ICO), Registration No. ZA823761.

5. Copyright and Ownership

Upon full payment, ownership of all deliverables, including copy, design files, and social-media graphics, passes to the client.

Carol Nourse Websites and Technical Support retains the right to display completed work in portfolios or marketing materials unless the client requests otherwise in writing.

6. Cancellation and Termination

Either party may terminate ongoing work with one week’s written notice.

Work already completed will be invoiced at the agreed rate.

7. Liability

While every effort is made to ensure accuracy and reliability, C N Business Services Ltd cannot accept liability for loss or damage arising from errors or omissions once work has been approved by the client. Clients are responsible for final proofing and sign-off.

8. Data Security

Electronic files are stored securely and backed up regularly. Sensitive data is shared via password-protected systems where appropriate.

9. Hours of Work

Standard working hours are Monday – Friday, 7 a.m. – 4 p.m. UK time.

Urgent requests outside these hours may be subject to additional charges by prior agreement.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

C N Business Services Ltd
Company No. 14646018
Registered Office: SUITE A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
Email: