Data Protection Complaints Policy

I take your privacy seriously and aim to handle your personal information responsibly and securely. If you have any concerns about how I collect, use, store or protect your personal data, I encourage you to contact me first so that I can investigate and resolve the issue.

What is a data protection complaint?

A data protection complaint relates to the way your personal information has been handled. Examples include concerns about:

  • how your personal data has been collected or used;
  • access to the personal data I hold about you;
  • inaccurate personal information;
  • requests to correct or delete your data;
  • how long your personal data is retained; or
  • a personal data breach.

If your concern relates to the quality of a service I’ve provided, this should be raised separately as a customer service matter rather than a data protection complaint.

How to make a complaint

You can contact me by:

Email:

Please include as much information as possible so that I can investigate your concern.

What happens next?

I will:

  • acknowledge receipt of your complaint within 30 days (although I aim to respond much sooner wherever possible);
  • investigate your concerns without unnecessary delay;
  • keep a record of the complaint and any actions taken; and
  • provide you with a full written response within three months, as required by UK data protection law.

Where appropriate, I will explain any action taken to resolve the issue.

If you’re still unhappy

If, after I’ve responded, you remain dissatisfied with the way your complaint has been handled, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

Further information is available from the ICO at: https://ico.org.uk/make-a-complaint/.